Customer Care Representative

  • Location: Minneapolis, MN
  • Department: Customer Care
  • Type: Full Time
  • Min. Experience: Entry Level

Job Description

There are less than a few times in your life when you will have the opportunity to join a company at this stage.  When I Work is the leader in Scheduling and Time & Attendance applications. Our portfolio of Software-as-a-Service (SaaS) applications, including our award-winning scheduling app, When I Work, has revolutionized the way that customers manage and schedule their employees.  Over 15,000 businesses use When I Work to spend less time on scheduling and attendance and improve team communication - including Uber, Tesla, Ben & Jerry’s, and Virgin America.  No matter how you slice it the future of business software is mobile. Consider joining the mobile leader, When I Work, and be a part of a team that is changing the way the world schedules and tracks time for hourly workers.

Who We’re Looking For

If technology enthuses you and you thrive on finding ways to make a complex situation simple, you may have found the right place here at When I Work. You’ll be communicating with business owners, managers, and employees alike via email and chat. With a fun, personable, and empathetic voice, you’ll be troubleshooting and writing clear and concise instructions to solve questions about our Scheduling and Time & Attendance software. We’re growing quickly, so you’ll be in a fast-paced environment amongst a dynamic team that is passionate about delivering an excellent customer experience.

What You’ll Be Doing

  • Become a product expert.
  • Assess nature of product or service issues to resolve basic to complex customer inquiries responding via email and live chat.  
  • Troubleshoot and report new or possible bugs via detailed summarization of issues.
  • Report customer feedback to Product and Development teams.
  • Participate in training employees across departments.

Experience and Skills Needed

  • 1 to 2 years of customer support experience.
  • Exceptional writing abilities to provide clear and empathetic customer support through email and live chat.
  • Must demonstrate strong communication and interpersonal skills.
  • Demonstrated ability to take initiative and use independent judgement.  
  • Requires basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly.
  • Must be able to efficiently manage multiple projects and tasks at the same time.
  • Bachelor’s degree or equivalent combination of education and experience, not required, but preferred.

Competencies Valued

  • Email and/or live chat experience dealing with complex issues, troubleshooting and problem resolution, preferably with software.
  • Displays passion for and responsibility to the customer.
  • Displays leadership through innovation in everything you do.
  • Displays a passion for what you do and a drive to improve.
  • A strong drive to complete tasks.
  • Displays personal and corporate integrity.

What’s In It For You

  • Medical and dental benefits
  • Paid vacation and holidays
  • Flexible work environment
  • Dynamic and dedicated team
  • Data/Cell (internet) stipend
  • Casual dress code

Sound Like a Good Fit?

We’d love to talk to you!  Please submit the following to apply:

  • Resume (including months/years of employment for each position)
  • Cover letter explaining:
  1. Why you want to work in customer care.
  2. Why you want to work at When I Work and not somewhere else.

*Must already be authorized to work in the United States on a full-time basis for any employer.

**This job is based in St.Paul, Minnesota.   

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