Customer Care Representative

  • Location: Minneapolis, MN
  • Department: Customer Care
  • Type: Full Time
  • Min. Experience: Entry Level

Job Description

At When I Work, we’re doing something different. We’re building products for the end-user, not the decision maker. We’re creating transformative, simple scheduling and attendance products that help hourly employees and managers work better together. We spend every day doting over how technology can empower the hourly workforce like nothing the world has ever seen. Our ultimate mission is to help people spend less time working and more time living. We need your help.

Who We’re Looking For

If you are comfortable using technology in your daily life and you enjoy on finding ways to make a complex situation simple, you have found the right place here at When I Work. You’ll be communicating with business owners, managers, and employees alike via email and chat. With a fun, personable, and empathetic voice, you’ll be troubleshooting and writing clear and concise  instructions to solve questions about our Scheduling and Time & Attendance software. We’re growing quickly, so you’ll be in a fast-paced environment amongst a dynamic team that is passionate about delivering an excellent customer experience.

What You’ll Be Doing

  • Become a product expert.
  • Assist customers to  resolve basic to complex inquiries via email and live chat.  
  • Troubleshoot and report new or possible product bugs.
  • Report customer feedback to Product and Development teams.
  • Participate in training employees across departments.

Experience and Skills Needed

  • Very comfortable using web and mobile applications.
  • Ability to pick up on new technology quickly.
  • Basic business software knowledge.
  • 1 to 2 years of customer support experience helpful.
  • Strong communication and interpersonal skills.
  • Exceptional writing abilities to provide clear and empathetic customer support through email and live chat.
  • Demonstrated ability to take initiative and use independent judgement.  
  • Able to efficiently manage multiple projects and tasks at the same time.
  • Bachelor’s degree or equivalent combination of education and experience, not required, but preferred.

Competencies Valued

  • Email and/or live chat experience dealing with complex issues, troubleshooting and problem resolution, preferably with software.
  • Displays passion for and responsibility to the customer.
  • Displays leadership through innovation in everything you do.
  • Displays a passion for what you do and a drive to improve.
  • A strong drive to complete tasks.
  • Displays personal and corporate integrity.

What’s In It For You

  • Professional development allowance
  • Employee Stock Options
  • Paid parental leave
  • Medical benefits - employee premiums paid 100% by WIW 
  • Dental benefits
  • Paid vacation and holidays
  • Flexible work environment
  • 401K Match
  • Transit Pass or parking stipend
  • Data/Cell (internet) stipend
  • Casual dress code
  • Dynamic and dedicated team
  • Not your typical customer support role

Sound Like a Good Fit?

We’d love to talk to you!  Please submit the following to apply:

  • Resume (including months/years of employment for each position)
  • Cover letter explaining:
    • Why you want to work in customer care.
    • Why you want to work at When I Work and not somewhere else.

*Must already be authorized to work in the United States on a full-time basis for any employer.

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